SisterProcessing

Payment processing, answered.

The most common questions about merchant accounts, payment methods, pricing, contracts, support, and switching processors.

About SPS

How long has SPS been in the payment processing industry?

Sister Processing Solutions was founded in 2014 and serves merchants across Canada and the USA. We process millions of dollars in transactions for our clients every year, across retail, restaurants, services, e-commerce, and professional businesses of every size.

What makes SPS different from other processors?

You're not just an account number to SPS. The person who reads your application is the person who calls you back, and the person who sets up your account is the person who answers when something needs answering. When you keep more of every sale, we both win.

How does SPS support merchants after onboarding?

Real people, every day, no call center. When you call, you reach someone who knows your account, not a phone tree or an offshore queue. If something comes up for you, it comes up for us too.

What kinds of businesses do you work with?

Any legitimate merchant: brick-and-mortar retail, restaurants and cafes, salons and trades, professional services, non-profits, and online stores. Whether you take one payment a day or thousands, we tailor the setup to how you actually run.

Services

What services does Sister Processing Solutions offer?

End-to-end payment processing: merchant accounts, in-person terminals and POS systems, online payment gateways, mobile and virtual terminals, and business funding. We support merchants throughout Canada and the United States.

What payment methods and cards do you support?

Visa, Mastercard, American Express, and Discover, plus debit. In Canada we support Interac and Interac e-Transfer; in the USA we support ACH and EFT. We also accept contactless and digital wallets including Apple Pay and Google Pay.

Do you offer mobile and on-the-go payment solutions?

Yes. Our terminals connect over both WiFi and cellular, so you can take payments anywhere you have a signal, at the counter, at an event, or out on a job site. We also offer a virtual terminal for keyed-in and phone orders.

Can SPS handle online and e-commerce payments?

Yes. Our secure payment gateway plugs into major shopping carts and custom checkouts so you can accept cards online with the same rates and support as in person. See our online and mobile options on the solutions page.

Do you provide hardware and POS systems?

We do. From a simple countertop terminal or wireless reader to a full point-of-sale system with inventory and reporting, we match the hardware to your business and set it up for you.

Does SPS offer business funding?

Yes. Through our merchant cash advance and business funding program, qualified merchants can access working capital based on their processing volume, with repayment tied to a small slice of daily sales. Ask us what you qualify for.

Pricing & contracts

How does your pricing work?

Pricing is custom to your business, so we do not publish a rate table. Tell us how you take payments and roughly how much you process, or send a recent statement, and we will put together one fair, transparent quote with no hidden fees, no junk line items, and no long-term contract. Usually within a day.

Are there hidden fees or long-term contracts?

No. We work month-to-month with no long-term commitment, no early-termination penalties, and no hidden fees. Cancel any time. We would rather earn your business every month than lock you in.

How fast do my funds settle?

Most transactions settle to your bank account next business day, with batch cutoffs you control. We will confirm your exact deposit schedule when we set up your account.

Getting started & security

Can I switch to SPS if I already have a processor?

Absolutely. We review your current statement, compare your real rates, and handle the transition with zero downtime. Switching takes days, not weeks, and your customers never notice a thing.

How do I apply and how fast can I get approved?

Apply online in a few minutes through our Canada or USA application, and most accounts are approved within a couple of business days. We will let you know exactly what we need and keep you posted the whole way.

How do you handle PCI compliance and security?

Every account is built to PCI DSS standards with encryption and tokenization, and we guide you through PCI compliance so it is one less thing to worry about. Card data is protected end to end.

What happens if I get a chargeback?

Chargebacks happen to every business. We alert you quickly, walk you through the dispute, and help you gather the evidence to represent the transaction, with a real person on your side, not a form to fill out alone.

Do you serve both Canada and the USA?

Yes. With offices in Montreal, Quebec and Florida, USA, we support merchants on both sides of the border, with payment methods and settlement tuned to each country: Interac in Canada, ACH/EFT in the USA, and the major card brands everywhere.

Ready when
you are.

Book a call or reach us directly. Either way you'll talk to a real person who can quote you a rate. Never a phone tree, never a hold queue.